Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
Techfly Software Solution's Terms of Service Last Update: November 2020
Welcome to Techfly Software Solution.com.
The following terms of service (these "Terms of Service"), govern your access to and use of the Techfly Software Solution website and mobile application, including any content, functionality and services offered on or through www.Techfly Software Solution.com or the Techfly Software Solution mobile application (the "Site") by Techfly Software Solution International Ltd. (8 Kaplan St. Tel Aviv 6473409, Israel) and its subsidiaries: Techfly Software Solution Inc. (38 Greene St. NY 10013, NY, USA) and Techfly Software Solution Limited (Lemesou 11, 2112 Nicosia, Cyprus), as applicable. Techfly Software Solution International Ltd. and its subsidiaries are collectively referred hereto as "Techfly Software Solution" "we" or "us" and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Techfly Software Solution Payment Terms, found here (“Payment Terms”), and our Privacy Policy, found here, each of which is incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Techfly Software Solution services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. Techfly Software Solution makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Key Terms
Buyers are users who purchase services on Techfly Software Solution.
Business Account is a collaborative Buyer account, created via Techfly Software Solution Business, as detailed on Techfly Software Solution Business Terms of Service (available here).
Business Account Team Member or Team Member is any user that is invited or uses a Business Account.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Packages Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
Packages Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.
Packages Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an order.
Packages / Packages are services offered on Techfly Software Solution.
Logo Design is an original design for a logo uploaded by a Seller through the Techfly Software Solution Logo Maker.
Logo Maker is the automated logo design tool offered by Techfly Software Solution to users as further explained in these Terms of Service.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Gig.
Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Gig Page.
Sellers are users who offer and perform services through Gigs or through the Logo Maker on Techfly Software Solution.
Overview (Main terms, in a nutshell)
• Only registered users may buy and sell on Techfly Software Solution. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
• Gigs on Techfly Software Solution may be offered at a base starting price of $5. Some Gigs are offered at a base price of more than $5 as determined by the Seller.
• Buyers pay Techfly Software Solution in advance to create an order .
• Orders are purchased through the Order button found on a Seller’s Gig page or through a Custom Offer.
• For fees and payments please read the Payment Terms.
• Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
• Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Gig Extras, or selling their Gig in multiples.
• Users may not offer or accept payments using any method other than placing an order through Techfly Software Solution.com.
• When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page. Note: some Gigs charge additional payments (through Gig Extras) for Commercial Use License. See our and sections below for more information.
• Techfly Software Solution retains the right to use all published delivered works and Logo Designs for Techfly Software Solution marketing and promotion purposes.
• We care about your privacy. You can read our Privacy Policy. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.
• Users undertake to comply with Techfly Software Solution’s Community Standards, which are a set of behavior , applicable to the Techfly Software Solution community and marketplace in addition to these Terms of Service, as updated from time to time.
• Techfly Software Solution offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
Sellers
Basics
• Sellers create Gigs on Techfly Software Solution to allow Buyers to purchase their services.
• Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
• Each Gig you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
• Techfly Software Solution accredits Sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
• For more information about receiving payments, fees and taxes
• Sellers may not promote their Gigs or any Techfly Software Solution content via the Google Ads platform.
• The Seller's rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
• For security concerns, Techfly Software Solution may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Techfly Software Solution accounts to a single withdrawal provider.
• Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
Packages
• Sellers are allowed to post a select amount of active Gigs based on their Level status.
o 7 Gigs for Sellers without a Level status.
o 10 Gigs for Level 1 Sellers.
o 20 Gigs for Level 2 Sellers.
o 30 Gigs for Top Rated Sellers.
• Gigs created on Techfly Software Solution are User Generated Content.
• Gigs and/or users may be removed by Techfly Software Solution from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
o Illegal or Fraudulent services
o Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
o Adult oriented services, Pornographic, Inappropriate/Obscene
o Intentional copies of Gigs
o Spam, nonsense, or violent or deceptive Gigs
o Gigs misleading to Buyers or others
o Reselling of regulated goods
o Offering to prepare academic works on behalf of Buyers
o Services that extend beyond 30 days of service duration
o Exceedingly low quality Gigs
o Promoting Techfly Software Solution and/or Techfly Software Solution Gigs through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
• Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
• Gigs that are removed for violations are not eligible to be restored or edited.
• Gigs may be removed from our Search feature due to poor performance and/or user misconduct.
• Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Techfly Software Solution’s Terms of Service and/or our Community Standards, will be removed.
• Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
• Gigs may contain an approved Gig Video uploaded through the Gig management tools available on Techfly Software Solution.
• Statements on the Gig Page that undermine or circumvent these Terms of Service is prohibited.
• Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
• Certain categories are available only to Pro Sellers to create Gigs. If you are not a Pro Seller, creating a Gig for services available to Pro only may result in removal of your Gig.
Packages Extras
• Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
• Gig Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Gigs section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.
• The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your Seller Level. More information surrounding your accounts eligibility for Gig Extras can be found here.
• Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.
• Gig Extras may cover different categories of services that are components to a higher quality delivered service.
• Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.
Levels
Techfly Software Solution is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Techfly Software Solution may reward them with new statuses, special opportunities, benefits, and tools that come with it.
• Techfly Software Solution Sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
• Advancement in Levels are updated periodically by an automated system.
• The current Levels a Seller can achieve are, Level 1, 2, and Top Rated.
• Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level.
• Advanced levels provide their owners with additional benefits, including offering Gigs for higher prices through Gig Extras, or selling their Gig in multiples.
Top Rated Sellers
• Top Rated Sellers are chosen manually by Techfly Software Solution editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
• Top Rated eligibility is constantly evaluated by Techfly Software Solution to ensure that the quality standards and expectations of the Top Rated selection is kept. Techfly Software Solution retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Pro Sellers
• Pro Sellers are pre-verified professionals who undergo a vetting process by Techfly Software Solution editors. Applying for Techfly Software Solution Pro is open to everyone: professional freelancers who are new to Techfly Software Solution, as well as existing Techfly Software Solution Sellers.
• Pro Sellers eligibility is constantly evaluated by Techfly Software Solution to ensure that the quality standards and expectations of the Pro Seller selection is kept. Techfly Software Solution retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
Techfly Software Solution Business Catalog
Techfly Software Solution Business is a freelance platform tailor-made for larger teams and businesses. Sellers on the Techfly Software Solution Business catalog are required to comply with certain professional standards. Eligible Sellers whose Gigs are included in the Techfly Software Solution Business catalog will be regularly evaluated by Techfly Software Solution to ensure their high-quality professionalism is kept. Techfly Software Solution reserves the right to remove Sellers and Gigs from the Techfly Software Solution Business catalog.
Seller Features
Techfly Software Solution Sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
• Sellers can also send Custom Offers addressing specific requirements of a Buyer.
• Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
• Custom Offers are sent from the conversation page.
• Services provided through Custom Offers may not violate Techfly Software Solution’s Terms of Service and/or our Community Standards.
• Project Milestones:
o Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines.
o Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the order of the next milestone will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the Order will be stopped and all further milestones will not be started.
Techfly Software Solution Studios
• A Techfly Software Solution Studio allows certain Sellers to collaborate with each other and offer Buyers a multi-service Gig (a "Studio Gig").
• Studio Lead: Certain selected Sellers may lead and operate Techfly Software Solution Studios as Studio Leads. Studio Leads are chosen manually by Techfly Software Solution editors through an ongoing review process based on seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more. The Studio Lead is responsible for inviting all Studio Members and managing all incoming Orders, from communicating with the Buyer, through handling any required revisions and until the final delivery. The Studio Lead can also remove Studio Members from Studio Gigs at any time. With respect to open Orders, however, Studio Members can be removed by Customer Support only.
• Studio Members: A Studio Lead can invite other Sellers who were also chosen by Techfly Software Solution to be eligible for Studios collaboration (each, a "Studio Member") to join their Studio Gig and be assigned to a specific service. Studio Members can ask to be removed from a Studio Gig at any time.
• Studio Gigs: A Studio Gig provides a bundle of services (from two services and up to five) within one Gig. A Studio Gig’s minimum price is US$100. As Studio Gig is comprised of several services, every service includes its own pricing, pricing factors, and a Studio Member / Lead that is accountable for such service, all of which is defined by the Studio Lead when creating the Studio Gig. Techfly Software Solution Studios may also offer Custom Offers.
• Limitations: Each Techfly Software Solution Studio has one Studio Lead. Similarly, a Studio Lead may not operate more than one Techfly Software Solution Studio. A Techfly Software Solution Studio can offer up to five Studio Gigs, each comprised of up to four Studio Members in addition to the Studio Lead. Studio Members may not be assigned to more than three Studio Gigs.
• Studio Gig Reviews: Studio Gig Buyers are able to leave a public review on the Studio Gig as if it were a regular Gig. The public buying rating & review is linked to and visible on the Studio Gig page, the Techfly Software Solution Studio itself (studio page), as well as all Studio Members and Studio Lead of that Techfly Software Solution Studio.
Techfly Software Solution Anywhere
• Techfly Software Solution Anywhere is a feature that allows Sellers to send Custom Offers outside of Techfly Software Solution.
• Services offered through Techfly Software Solution Anywhere must comply with our Terms of Service and our Community Standards.
• Users accessing and purchasing from a Techfly Software Solution Anywhere offer that are not already members of Techfly Software Solution, will be required to register with Techfly Software Solution to create an Order.
• Sellers are required to deliver proof of completion of services in the Order Page. Please see our Orders section for further details.
• Communication for handling Orders should be performed on Techfly Software Solution, through the Order Page. Users who engage and communicate off of Techfly Software Solution will not be protected by our Terms of Service.
Stock Images
• Eligible Gigs have the option to use Stock Images.
• “Stock Images” is a Gig Extra that allows Sellers to choose from an exclusive catalog of images as part of the final delivery of work.
• Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.
• Important: Each selected Stock Image is authorized for a one time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.
• Important: If you cancel an Order that includes a Stock Image, the usage of that Stock Image will be cancelled as well and you will no longer be able to use the Stock Image Extra on the same Order.
• All Stock Images are licensed by GettyImages®, who has full ownership and copyrights to the Stock Images provided on Techfly Software Solution and shall be responsible for all Stock Images and their quality.
• When using Stock Images, you represent and warrant the following:
o You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.
o Stock Image(s) may not be used:
on a stand-alone basis with no other content;
for pornographic, defamatory or other unlawful purposes;
as templates used to create multiple copies of the same Gig;
for the purpose of enabling file-sharing of the image file; or
in logos, trademarks, service marks or any other branding or identifiers.
o If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.
o You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis.
o No ownership or copyrights to Stock Images are granted to you.
• Users can contact Techfly Software Solution's customer support department for assistance here.
Shipping Physical Deliverables
Some of the services on Techfly Software Solution are delivered physically (arts and crafts, collectable items, etc.). For these types of Gigs, Sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
• Gigs that include shipping costs must have physical deliverables sent to Buyers.
• Shipping costs added to a Gig only pertains to the cost Sellers require to ship physical items to Buyers.
• Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.
• Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
• Techfly Software Solution does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
• A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.
Buyers
Basics
• You may not offer direct payments to Sellers using payment systems outside of the Techfly Software Solution platform.
• Techfly Software Solution retains the right to use all publicly published delivered works for Techfly Software Solution marketing and promotional purposes.
• Buyers may request a specific service from the Post a Request feature. Services requested on Techfly Software Solution must be an allowed service on Techfly Software Solution. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on Techfly Software Solution.
Purchasing
• Please refer to the Payment Terms for making Payments through the Techfly Software Solution platform and to learn about fees and taxes.
• In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site or through Techfly Software Solution Anywhere.
• You may not offer Sellers to pay, or make payment using any method other than through the Techfly Software Solution.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
Orders
Basics
• Once payment is confirmed, your order will be created and given a unique Techfly Software Solution order number (#FO).
• Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.
• The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
• An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered.
• We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Techfly Software Solution's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
• Orders through the Logo Maker are completed once payment is made by the Buyer.
• A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the order of the next milestone will not start. Please note that if you choose to stop the Order, the current ordered milestone will not be cancelled.
Handling Orders
• When a Buyer orders a Gig, the Seller is notified by email as well as notifications on the site while logged into the account.
• Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller's status.
• Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
• Users are responsible for scanning all transferred files for viruses and malware. Techfly Software Solution will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
• Buyers may use the "Request Revisions" feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller's description on their Gig page or they do not match the requirements sent to the Seller at the beginning of the order process.
Reviews
• Feedback reviews provided by Buyers while completing an Order are an essential part of Techfly Software Solution's rating system. Reviews demonstrate the Buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
• Leaving a Buyer's feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
• To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Techfly Software Solution platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Techfly Software Solution platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
• Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.
• Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Gig page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
• Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.
• Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
• Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
• Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
• Feedback reviews are unavailable for orders made through the Logo Maker.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Techfly Software Solution's Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
Techfly Software Solution Logo Maker
Techfly Software Solution Logo Maker allows certain Sellers to offer various original logo designs (each, a “Logo Design”) for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.
Techfly Software Solution Logo Maker Sellers are chosen manually by Techfly Software Solution editors through an ongoing review process based on quality of designs, seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more.
• By uploading a Logo Design to Techfly Software Solution Logo Maker you represent and warrant that it is your original work, you exclusively own all rights to such design, and it does not infringe any third party rights. You further warrant that such design was never sold before to anyone and that you will not offer it for sale outside of Techfly Software Solution Logo Maker.
• We may use automated systems that analyze your uploaded Logo Design to help detect and prevent infringement or other illegal content.
• We may limit the number of active Logo Designs you can offer.
Logo Design Commercial use license
When an order through the Logo Maker is completed, and subject to payment, the Seller grants the Buyer a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable license to use the Logo Design embedded with the Buyer’s brand name for any purpose, except for any illegal, immoral or defamatory purpose. There is no warranty, express or implied, with the grant of this license, including with respect to fitness for a particular purpose. Neither the Seller nor Techfly Software Solution will be liable for any claims, or incidental, consequential or other damages arising out of this license, the Logo Design or the Buyers use of the Logo Design. For the avoidance of doubt, the Seller retains all ownership rights to the Logo Design, and no ownership or copyrights are granted to the Buyer.
User Conduct and Protection
Techfly Software Solution enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Techfly Software Solution reflect the diversity of an expanding Gig economy. Members of the Techfly Software Solution community communicate and engage through orders, social media, and on Techfly Software Solution’s Community Forums.
Techfly Software Solution maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Techfly Software Solution. This section relates to the expected conduct users should adhere to while interacting with each other on Techfly Software Solution.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
Basics
• To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Techfly Software Solution in order to circumvent or abuse the Techfly Software Solution messaging system or Techfly Software Solution platform is not permitted.
• Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
• Techfly Software Solution does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
• Techfly Software Solution does not provide protection for users who interact outside of the Techfly Software Solution platform.
• All information and file exchanges must be performed exclusively on Techfly Software Solution's platform.
• Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
• Techfly Software Solution is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
• Users may not submit proposals or solicit parties introduced through Techfly Software Solution to contract, engage with, or pay outside of Techfly Software Solution.
Orders
• Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
• Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
Gigs
• Users may report Gigs to Customer Support that may be in violation of Techfly Software Solution’s Terms of Service based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs).
• Sellers warrant that any content included in their Gigs shall be original work conceived by the Sellers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Gigs, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Gigs.
• Techfly Software Solution will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.
Reporting Violations
If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
Violations
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.
Non-Permitted Usage
Adult Services & Pornography - Techfly Software Solution does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Techfly Software Solution should be friendly, constructive, and professional. Techfly Software Solution condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Gigs or orders.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Techfly Software Solution will not be protected by our Terms of Service.
Authentic Techfly Software Solution Profile - You may not create a false identity on Techfly Software Solution, misrepresent your identity, create a Techfly Software Solution profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Techfly Software Solution reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims - Techfly Software Solution will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Techfly Software Solution for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active Techfly Software Solution account and one active Techfly Software Solution Business account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Techfly Software Solution community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Techfly Software Solution’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Techfly Software Solution. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Techfly Software Solution accounts.
Proprietary Restrictions
The Site, including its general layout, design and content, is exclusively owned by Techfly Software Solution and protected by copyright and trademark law. Techfly Software Solution®, Packages and Packages are all registered trademarks owned exclusively by Techfly Software Solution. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Feedback Rights
To the extent that you provide Techfly Software Solutio
Below are some commonly-asked questions for Techfly Software Solution buyers.
Account Management
What is Online Status?
The Online Status is indicated by a small green circle next to the username, which lets you know that a user is currently logged in to Techfly Software Solution's website or mobile application. This is useful in receiving quick responses from Sellers when contacting them.
The online user status is visible on various pages, such as the Profile, Conversations, and Package pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to online sellers.
For more information on defining your online status, see Managing Your Account.
How do I change my notification settings?
To change the notifications you receive from us, simply go to the Menu section, click on "Settings," scroll down to the Notifications area and enable or disable what you would like to receive from the Techfly Software Solution App. These settings are also reflected on the desktop site by going to your profile picture and clicking on "settings" and then "notifications."
Policy & Safety
Never give out your password. Now and again, we may ask for a few things from you, but:
• We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials.
• We will never ask you to email us your password.
• We will never prompt you to log into a site outside of the Techfly Software Solution.com domain, nor to download and install an application.
• If you receive any such message, please never download or run such applications or email attachments, as they are definitely not coming from us.
Is my personal information safe?
We care about your privacy. You can read our Privacy Policy here as it is part of our Terms of Service.
Do I pay my Seller directly?
Buyers pay Techfly Software Solution for orders in advance. You may not pay Sellers directly using any method other than ordering through the Techfly Software Solution order page. In case you have been asked to use an alternative payment method, please report it immediately.
Payments and orders
How do I buy Packages using the App?
To purchase a Package, simply click on the green "Continue" button on the Package page. Adding Package Extras or Ordering Multiples can be done with the "Add Package Extras" and "Extra Quantity" sections on the second page of the checkout process. After you've selected the Extras, click on the "Continue" button again, and you will be redirected to the payment page to complete the purchase with your preferred payment method, or if you have Single Click Payments enabled, the order will be created instantly.
What are Package Extras and Package multiples?
Package Extras are additional services offered on top of the seller's Package for an additional price defined by the seller. Buyers can also purchase additional quantities of the seller's Package (defined as "Multiples").
Note: Increasing the quantity of the Package will not modify the delivery timeframe; however, the seller might need more time to do so. We recommend communicating with the seller beforehand, to make sure the order can be delivered as requested within the required time.
What are my payment options on the App?
Currently, you can purchase Packages via your PayPal or credit card. Apple Pay is available if using iOS and Google Pay for Android users. You can enable Single Click payments which takes out the hassle of logging in to your PayPal account or choose to log in to PayPal for each purchase.
How do I use a promo code?
If you receive a promotional code, you can apply it during the checkout process.
To apply promo codes:
1. When you find a Package you want to purchase, click Proceed to Order.
2. Customize your order and click Proceed to Payment.
3. Before you place your order, in the Summary section, click Enter promo code.
4. Enter your promo code and click Apply.
5. When you are finished, click Place Your Order.
Note: Promo codes cannot be applied to an ongoing order.
How do I leave the seller a tip?
Once an order is marked as complete, buyers have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller's work or just to say "thanks".
How much can a buyer tip?
• The minimum amount is $5.
• For orders below $25, the tip can be up to $25.
• For orders above $25, the tip can be up to 100% of the price of the order.
Note: These limitations are in place to prevent fraud.
Once the buyer clicks tip Now, the tip amount will be deducted from the buyer's Techfly Software Solution balance. If there is no money left in their Techfly Software Solution balance, the buyer will be redirected to the payment page.
Why is Techfly Software Solution charging fees when tipping?
Since this will create another transaction, the tip is subject to the Techfly Software Solution service fee.
Why was my payment declined?
Payments may be declined for several reasons. If your payment was declined, please review the following:
• Make sure you entered the payment details correctly.
• Check to see that your credit/debit card is valid and not expired.
• Make sure you have available funds on your card.
Generally, the payment source has more information than we do as to why your payment was declined. Therefore, we recommend checking with your bank or PayPal.
If you still have issues with your payment, try using a different payment option (i.e., if you are using PayPal, you should consider using your credit card).
If you still have issues completing your order, you can contact Customer Support.
What is the difference between Techfly Software Solution Balance and Techfly Software Solution Credits?
Your Techfly Software Solution Balance reflects the funds you have in your account. There are three different types of funds that may appear in your Techfly Software Solution Balance.
• Earnings - Any funds you earned from completing orders as a seller.
• Reimbursements - Any funds that were credited back to your account for canceled orders.
• Previous Reimbursements - Funds that were credited back to your account for orders that were canceled before January 1, 2019. Services and taxes were not included in these reimbursements. Therefore, you will not be charged for these fees again when placing a new order.
• Techfly Software Solution Credits reflect funds you were rewarded by Techfly Software Solution, such as through the Techfly Software Solution Referral program. You can use Techfly Software Solution Credits only on Techfly Software Solution to buy services. Unlike your Techfly Software Solution Balance, your credits have an expiration date and are non-refundable.
When available, your Techfly Software Solution Credits will be charged first when placing a new order.
Can I withdraw money from my Techfly Software Solution account?
You can only withdraw money from your Techfly Software Solution account if you are a seller and have earned revenue through Techfly Software Solution. Revenue earned through Techfly Software Solution is deposited to your sales balance and is available for withdrawal after Techfly Software Solution's clearance period.
If you made a purchase as a buyer and received a refund, it will appear in your Techfly Software Solution balance for use on another purchase.
Note: If an order is canceled and you are due a refund, the amount of the original order with the service fee will be placed in your Techfly Software Solution balance. For information on using your Techfly Software Solution balance, see How do I use my Techfly Software Solution balance for future purchases.
If you would prefer to receive a direct refund, you can request a direct refund here.
Where is my order?
At times, payments may not immediately create an order. Causes of this issue are related to pre-screening transactions from your payment processor or bank before the funds are released to Techfly Software Solution or if there is a technical issue with the payment processor sending those funds to Techfly Software Solution.
If this happens, please create a request to our Customer Support team with the following helpful information:
• Your Paypal transaction ID from your purchase - Paypal payments are usually alphanumeric strings following a hashtag (#123ABC456DEF) - Paypal receipt numbers can be helpful as well.
Note: Transaction IDs are found in your receipt email or, on your PayPal account, look for the "details" of the payment.
• The Package title or Seller name you purchased from
• The total purchase amount
Customer Support can attempt to restore the order with the payment provided, or refund those payments back to the payment provider if you're unable to do so.
How do I cancel my order?
We encourage you to work things out with your seller to try and settle conflicts between yourselves through the Resolution Center. For more information, see Resolving Issues with an Order.
Does my refund include the service fee?
Yes, Techfly Software Solution will refund the entire amount of your purchase to your Techfly Software Solution balance.
Note: If you do not want the money refunded to your Techfly Software Solution balance and prefer that the money be reimbursed to your PayPal or credit card, Techfly Software Solution, you can request a refund here.
What is Commercial Use?
Commercial Use is when a buyer intends to use the delivered work for anything business-related, intended for profit. License Details.
Do I own what is delivered to me?
Ownership and limitations: Unless clearly stated otherwise in the Package description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Package. For more information on ownership of materials, please see our Terms of Service "Ownership" section.
How do I download attachments and files?
When receiving messages, you have the option to download the attached files. Also, when accepting deliveries from the seller, you can download the delivered files.
If you are experiencing issues with downloading files to your computer, follow these steps:
• Review your browser extensions (i.e., additional features for your web browser).
• Review if you have any firewall or antivirus software that prevents downloads.
• Clear browser cache/cookies (i.e., temporary files in your browser).
• Verify whether or not you have a pop-up blocker enabled. If so, disable it for Techfly Software Solution.com.
Once you've verified the steps, go to your order page and click the file or link provided in the delivery message.
Note: When you receive your order's delivery, make sure you download the full sized-file. If you copy the preview thumbnail shown on the order page, the file will have very low quality.
General/Miscellaneous
What are milestones?
Milestones is a feature that allows your seller to split up tasks for larger, more complex projects. It's available for orders of over $100.
For example, if you order a logo design, your seller may split up your order into three milestones. The first milestone could be three initial concepts, the second milestone could be a draft of your selected logo, and the final delivery completes the final files for the entire order.
This allows you to follow the progress of the order and approve the results throughout your project's delivery.
Why is there a watermark on my delivery?
When a seller delivers your order, you will see a watermark on the image preview. After you accept your delivery, you will be able to download the original image. This is set up to protect the seller's work.
What if a Seller has activated the Set Availability feature?
Did you find someone who you would love to work with, but you see that they are unavailable? Within a Seller's Profile page and Seller's Package page, you can check the seller's return date, and perform one of the following actions:
1. Send a Seller a message by clicking the Contact button.
Note: This option is only available if a seller chooses to allow it.
2. Click Here to be notified when the seller's time off is over. You will receive an email when the seller is back.
What is the difference between the App and the site?
The Techfly Software Solution Mobile App enables customers to browse all the Packages offered on Techfly Software Solution.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.
• lookout for creative projects done in collaboration with our community members.
• Our Customer Success Managers: their accounts will have a "name_success" username pattern and will also include the green "Techfly Software Solution Team" tag.
Below are some commonly-asked questions for Techfly Software Solution buyers.
Account Management
What is Online Status?
The Online Status is indicated by a small green circle next to the username, which lets you know that a user is currently logged in to Techfly Software Solution's website or mobile application. This is useful in receiving quick responses from Sellers when contacting them.
The online user status is visible on various pages, such as the Profile, Conversations, and Package pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to online sellers.
For more information on defining your online status, see Managing Your Account.
How do I change my notification settings?
To change the notifications you receive from us, simply go to the Menu section, click on "Settings," scroll down to the Notifications area and enable or disable what you would like to receive from the Techfly Software Solution App. These settings are also reflected on the desktop site by going to your profile picture and clicking on "settings" and then "notifications."
Policy & Safety
Never give out your password. Now and again, we may ask for a few things from you, but:
• We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials.
• We will never ask you to email us your password.
• We will never prompt you to log into a site outside of the Techfly Software Solution.com domain, nor to download and install an application.
• If you receive any such message, please never download or run such applications or email attachments, as they are definitely not coming from us.
Is my personal information safe?
We care about your privacy. You can read our Privacy Policy here as it is part of our Terms of Service.
Do I pay my Seller directly?
Buyers pay Techfly Software Solution for orders in advance. You may not pay Sellers directly using any method other than ordering through the Techfly Software Solution order page. In case you have been asked to use an alternative payment method, please report it immediately.
Payments and orders
How do I buy Packages using the App?
To purchase a Package, simply click on the green "Continue" button on the Package page. Adding Package Extras or Ordering Multiples can be done with the "Add Package Extras" and "Extra Quantity" sections on the second page of the checkout process. After you've selected the Extras, click on the "Continue" button again, and you will be redirected to the payment page to complete the purchase with your preferred payment method, or if you have Single Click Payments enabled, the order will be created instantly.
What are Package Extras and Package multiples?
Package Extras are additional services offered on top of the seller's Package for an additional price defined by the seller. Buyers can also purchase additional quantities of the seller's Package (defined as "Multiples").
Note: Increasing the quantity of the Package will not modify the delivery timeframe; however, the seller might need more time to do so. We recommend communicating with the seller beforehand, to make sure the order can be delivered as requested within the required time.
What are my payment options on the App?
Currently, you can purchase Packages via your PayPal or credit card. Apple Pay is available if using iOS and Google Pay for Android users. You can enable Single Click payments which takes out the hassle of logging in to your PayPal account or choose to log in to PayPal for each purchase.
How do I use a promo code?
If you receive a promotional code, you can apply it during the checkout process.
To apply promo codes:
1. When you find a Package you want to purchase, click Proceed to Order.
2. Customize your order and click Proceed to Payment.
3. Before you place your order, in the Summary section, click Enter promo code.
4. Enter your promo code and click Apply.
5. When you are finished, click Place Your Order.
Note: Promo codes cannot be applied to an ongoing order.
How do I leave the seller a tip?
Once an order is marked as complete, buyers have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller's work or just to say "thanks".
How much can a buyer tip?
• The minimum amount is $5.
• For orders below $25, the tip can be up to $25.
• For orders above $25, the tip can be up to 100% of the price of the order.
Note: These limitations are in place to prevent fraud.
Once the buyer clicks tip Now, the tip amount will be deducted from the buyer's Techfly Software Solution balance. If there is no money left in their Techfly Software Solution balance, the buyer will be redirected to the payment page.
Why is Techfly Software Solution charging fees when tipping?
Since this will create another transaction, the tip is subject to the Techfly Software Solution service fee.
Why was my payment declined?
Payments may be declined for several reasons. If your payment was declined, please review the following:
• Make sure you entered the payment details correctly.
• Check to see that your credit/debit card is valid and not expired.
• Make sure you have available funds on your card.
Generally, the payment source has more information than we do as to why your payment was declined. Therefore, we recommend checking with your bank or PayPal.
If you still have issues with your payment, try using a different payment option (i.e., if you are using PayPal, you should consider using your credit card).
If you still have issues completing your order, you can contact Customer Support.
What is the difference between Techfly Software Solution Balance and Techfly Software Solution Credits?
Your Techfly Software Solution Balance reflects the funds you have in your account. There are three different types of funds that may appear in your Techfly Software Solution Balance.
• Earnings - Any funds you earned from completing orders as a seller.
• Reimbursements - Any funds that were credited back to your account for canceled orders.
• Previous Reimbursements - Funds that were credited back to your account for orders that were canceled before January 1, 2019. Services and taxes were not included in these reimbursements. Therefore, you will not be charged for these fees again when placing a new order.
• Techfly Software Solution Credits reflect funds you were rewarded by Techfly Software Solution, such as through the Techfly Software Solution Referral program. You can use Techfly Software Solution Credits only on Techfly Software Solution to buy services. Unlike your Techfly Software Solution Balance, your credits have an expiration date and are non-refundable.
When available, your Techfly Software Solution Credits will be charged first when placing a new order.
Can I withdraw money from my Techfly Software Solution account?
You can only withdraw money from your Techfly Software Solution account if you are a seller and have earned revenue through Techfly Software Solution. Revenue earned through Techfly Software Solution is deposited to your sales balance and is available for withdrawal after Techfly Software Solution's clearance period.
If you made a purchase as a buyer and received a refund, it will appear in your Techfly Software Solution balance for use on another purchase.
Note: If an order is canceled and you are due a refund, the amount of the original order with the service fee will be placed in your Techfly Software Solution balance. For information on using your Techfly Software Solution balance, see How do I use my Techfly Software Solution balance for future purchases.
If you would prefer to receive a direct refund, you can request a direct refund here.
Where is my order?
At times, payments may not immediately create an order. Causes of this issue are related to pre-screening transactions from your payment processor or bank before the funds are released to Techfly Software Solution or if there is a technical issue with the payment processor sending those funds to Techfly Software Solution.
If this happens, please create a request to our Customer Support team with the following helpful information:
• Your Paypal transaction ID from your purchase - Paypal payments are usually alphanumeric strings following a hashtag (#123ABC456DEF) - Paypal receipt numbers can be helpful as well.
Note: Transaction IDs are found in your receipt email or, on your PayPal account, look for the "details" of the payment.
• The Package title or Seller name you purchased from
• The total purchase amount
Customer Support can attempt to restore the order with the payment provided, or refund those payments back to the payment provider if you're unable to do so.
How do I cancel my order?
We encourage you to work things out with your seller to try and settle conflicts between yourselves through the Resolution Center. For more information, see Resolving Issues with an Order.
Does my refund include the service fee?
Yes, Techfly Software Solution will refund the entire amount of your purchase to your Techfly Software Solution balance.
Note: If you do not want the money refunded to your Techfly Software Solution balance and prefer that the money be reimbursed to your PayPal or credit card, Techfly Software Solution, you can request a refund here.
What is Commercial Use?
Commercial Use is when a buyer intends to use the delivered work for anything business-related, intended for profit. License Details.
Do I own what is delivered to me?
Ownership and limitations: Unless clearly stated otherwise in the Package description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Package. For more information on ownership of materials, please see our Terms of Service "Ownership" section.
How do I download attachments and files?
When receiving messages, you have the option to download the attached files. Also, when accepting deliveries from the seller, you can download the delivered files.
If you are experiencing issues with downloading files to your computer, follow these steps:
• Review your browser extensions (i.e., additional features for your web browser).
• Review if you have any firewall or antivirus software that prevents downloads.
• Clear browser cache/cookies (i.e., temporary files in your browser).
• Verify whether or not you have a pop-up blocker enabled. If so, disable it for Techfly Software Solution.com.
Once you've verified the steps, go to your order page and click the file or link provided in the delivery message.
Note: When you receive your order's delivery, make sure you download the full sized-file. If you copy the preview thumbnail shown on the order page, the file will have very low quality.
General/Miscellaneous
What are milestones?
Milestones is a feature that allows your seller to split up tasks for larger, more complex projects. It's available for orders of over $100.
For example, if you order a logo design, your seller may split up your order into three milestones. The first milestone could be three initial concepts, the second milestone could be a draft of your selected logo, and the final delivery completes the final files for the entire order.
This allows you to follow the progress of the order and approve the results throughout your project's delivery.
Why is there a watermark on my delivery?
When a seller delivers your order, you will see a watermark on the image preview. After you accept your delivery, you will be able to download the original image. This is set up to protect the seller's work.
What if a Seller has activated the Set Availability feature?
Did you find someone who you would love to work with, but you see that they are unavailable? Within a Seller's Profile page and Seller's Package page, you can check the seller's return date, and perform one of the following actions:
1. Send a Seller a message by clicking the Contact button.
Note: This option is only available if a seller chooses to allow it.
2. Click Here to be notified when the seller's time off is over. You will receive an email when the seller is back.
What is the difference between the App and the site?
The Techfly Software Solution Mobile App enables customers to browse all the Packages offered on Techfly Software Solution.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.
• lookout for creative projects done in collaboration with our community members.
• Our Customer Success Managers: their accounts will have a "name_success" username pattern and will also include the green "Techfly Software Solution Team" tag.
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to our Privacy Policy.
