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Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Refunds Policy

Below are some commonly-asked questions for Techfly Software Solution buyers.

 

Account Management

What is Online Status?

The Online Status is indicated by a small green circle next to the username, which lets you know that a user is currently logged in to Techfly Software Solution's website or mobile application. This is useful in receiving quick responses from Sellers when contacting them.

The online user status is visible on various pages, such as the Profile, Conversations, and Package pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to online sellers.

For more information on defining your online status, see Managing Your Account.

 

How do I change my notification settings?

To change the notifications you receive from us, simply go to the Menu section, click on "Settings," scroll down to the Notifications area and enable or disable what you would like to receive from the Techfly Software Solution App. These settings are also reflected on the desktop site by going to your profile picture and clicking on "settings" and then "notifications."

 

Policy & Safety

Never give out your password. Now and again, we may ask for a few things from you, but:

            We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials.

            We will never ask you to email us your password.

            We will never prompt you to log into a site outside of the Techfly Software Solution.com domain, nor to download and install an application.

            If you receive any such message, please never download or run such applications or email attachments, as they are definitely not coming from us.

 

Is my personal information safe?

We care about your privacy. You can read our Privacy Policy here as it is part of our Terms of Service.

 

Do I pay my Seller directly?

Buyers pay Techfly Software Solution for orders in advance. You may not pay Sellers directly using any method other than ordering through the Techfly Software Solution order page. In case you have been asked to use an alternative payment method, please report it immediately.

 

 

Payments and orders

How do I buy Packages using the App?

To purchase a Package, simply click on the green "Continue" button on the Package page. Adding Package Extras or Ordering Multiples can be done with the "Add Package Extras" and "Extra Quantity" sections on the second page of the checkout process. After you've selected the Extras, click on the "Continue" button again, and you will be redirected to the payment page to complete the purchase with your preferred payment method, or if you have Single Click Payments enabled, the order will be created instantly.

 

What are Package Extras and Package multiples?

Package Extras are additional services offered on top of the seller's Package for an additional price defined by the seller. Buyers can also purchase additional quantities of the seller's Package (defined as "Multiples").

 

Note: Increasing the quantity of the Package will not modify the delivery timeframe; however, the seller might need more time to do so.  We recommend communicating with the seller beforehand, to make sure the order can be delivered as requested within the required time.

 

What are my payment options on the App?

Currently, you can purchase Packages via your PayPal or credit card.  Apple Pay is available if using iOS and Google Pay for Android users. You can enable Single Click payments which takes out the hassle of logging in to your PayPal account or choose to log in to PayPal for each purchase.

 

How do I use a promo code?

If you receive a promotional code, you can apply it during the checkout process.

 

To apply promo codes:

1.           When you find a Package you want to purchase, click Proceed to Order.

2.           Customize your order and click Proceed to Payment.

3.           Before you place your order, in the Summary section, click Enter promo code.

4.           Enter your promo code and click Apply.

5.           When you are finished, click Place Your Order.

Note: Promo codes cannot be applied to an ongoing order.

 

 

How do I leave the seller a tip?

Once an order is marked as complete, buyers have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.

 

There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller's work or just to say "thanks".

 

 

How much can a buyer tip?

            The minimum amount is $5.

            For orders below $25, the tip can be up to $25.

            For orders above $25, the tip can be up to 100% of the price of the order.

Note: These limitations are in place to prevent fraud.

 

Once the buyer clicks tip Now, the tip amount will be deducted from the buyer's Techfly Software Solution balance. If there is no money left in their Techfly Software Solution balance, the buyer will be redirected to the payment page.

 

Why is Techfly Software Solution charging fees when tipping?

Since this will create another transaction, the tip is subject to the Techfly Software Solution service fee.

 

Why was my payment declined?

Payments may be declined for several reasons. If your payment was declined, please review the following:

            Make sure you entered the payment details correctly.

            Check to see that your credit/debit card is valid and not expired.

            Make sure you have available funds on your card.

Generally, the payment source has more information than we do as to why your payment was declined. Therefore, we recommend checking with your bank or PayPal.

 

If you still have issues with your payment, try using a different payment option (i.e., if you are using PayPal, you should consider using your credit card).

 

If you still have issues completing your order, you can contact Customer Support.

 

What is the difference between Techfly Software Solution Balance and Techfly Software Solution Credits?

Your Techfly Software Solution Balance reflects the funds you have in your account. There are three different types of funds that may appear in your Techfly Software Solution Balance.

            Earnings - Any funds you earned from completing orders as a seller. 

            Reimbursements - Any funds that were credited back to your account for canceled orders.

            Previous Reimbursements - Funds that were credited back to your account for orders that were canceled before January 1, 2019. Services and taxes were not included in these reimbursements. Therefore, you will not be charged for these fees again when placing a new order.  

            Techfly Software Solution Credits reflect funds you were rewarded by Techfly Software Solution, such as through the Techfly Software Solution Referral program. You can use Techfly Software Solution Credits only on Techfly Software Solution to buy services. Unlike your Techfly Software Solution Balance, your credits have an expiration date and are non-refundable.

When available, your Techfly Software Solution Credits will be charged first when placing a new order.

 

Can I withdraw money from my Techfly Software Solution account?

You can only withdraw money from your Techfly Software Solution account if you are a seller and have earned revenue through Techfly Software Solution. Revenue earned through Techfly Software Solution is deposited to your sales balance and is available for withdrawal after Techfly Software Solution's clearance period.

 

If you made a purchase as a buyer and received a refund, it will appear in your Techfly Software Solution balance for use on another purchase.

 

Note: If an order is canceled and you are due a refund, the amount of the original order with the service fee will be placed in your Techfly Software Solution balance. For information on using your Techfly Software Solution balance, see How do I use my Techfly Software Solution balance for future purchases.

 

If you would prefer to receive a direct refund, you can request a direct refund here.

 

 

Where is my order?

At times, payments may not immediately create an order. Causes of this issue are related to pre-screening transactions from your payment processor or bank before the funds are released to Techfly Software Solution or if there is a technical issue with the payment processor sending those funds to Techfly Software Solution. 

If this happens, please create a request to our Customer Support team with the following helpful information: 

            Your Paypal transaction ID from your purchase - Paypal payments are usually alphanumeric strings following a hashtag (#123ABC456DEF) - Paypal receipt numbers can be helpful as well.

Note: Transaction IDs are found in your receipt email or, on your PayPal account, look for the "details" of the payment.

            The Package title or Seller name you purchased from

            The total purchase amount

Customer Support can attempt to restore the order with the payment provided, or refund those payments back to the payment provider if you're unable to do so.

 

 

How do I cancel my order?

We encourage you to work things out with your seller to try and settle conflicts between yourselves through the Resolution Center. For more information, see Resolving Issues with an Order.

 

 

Does my refund include the service fee?

Yes, Techfly Software Solution will refund the entire amount of your purchase to your Techfly Software Solution balance.

Note: If you do not want the money refunded to your Techfly Software Solution balance and prefer that the money be reimbursed to your PayPal or credit card, Techfly Software Solution, you can request a refund here.

 

What is Commercial Use?

Commercial Use is when a buyer intends to use the delivered work for anything business-related, intended for profit. License Details.

 

 

Do I own what is delivered to me?

Ownership and limitations: Unless clearly stated otherwise in the Package description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Package. For more information on ownership of materials, please see our Terms of Service "Ownership" section.

 

 

How do I download attachments and files?

When receiving messages, you have the option to download the attached files. Also, when accepting deliveries from the seller, you can download the delivered files.

 

If you are experiencing issues with downloading files to your computer, follow these steps:

            Review your browser extensions (i.e., additional features for your web browser).

            Review if you have any firewall or antivirus software that prevents downloads.

            Clear browser cache/cookies (i.e., temporary files in your browser).

            Verify whether or not you have a pop-up blocker enabled. If so, disable it for Techfly Software Solution.com.

Once you've verified the steps, go to your order page and click the file or link provided in the delivery message. 

Note: When you receive your order's delivery, make sure you download the full sized-file.  If you copy the preview thumbnail shown on the order page, the file will have very low quality.

 

 

 

General/Miscellaneous

 

What are milestones?

Milestones is a feature that allows your seller to split up tasks for larger, more complex projects. It's available for orders of over $100.

 

For example, if you order a logo design, your seller may split up your order into three milestones. The first milestone could be three initial concepts, the second milestone could be a draft of your selected logo, and the final delivery completes the final files for the entire order.

 

This allows you to follow the progress of the order and approve the results throughout your project's delivery.

 

 

Why is there a watermark on my delivery?

When a seller delivers your order, you will see a watermark on the image preview. After you accept your delivery, you will be able to download the original image. This is set up to protect the seller's work.

 

 

What if a Seller has activated the Set Availability feature?

Did you find someone who you would love to work with, but you see that they are unavailable? Within a Seller's Profile page and Seller's Package page, you can check the seller's return date, and perform one of the following actions:

1.           Send a Seller a message by clicking the Contact button.                                                           

Note: This option is only available if a seller chooses to allow it.

2.           Click Here to be notified when the seller's time off is over. You will receive an email when the seller is back.

 

What is the difference between the App and the site?

The Techfly Software Solution Mobile App enables customers to browse all the Packages offered on Techfly Software Solution.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.

 

            lookout for creative projects done in collaboration with our community members.

            Our Customer Success Managers: their accounts will have a "name_success" username pattern and will also include the green "Techfly Software Solution Team" tag.

 

FAQS

Below are some commonly-asked questions for Techfly Software Solution buyers.

 

Account Management

What is Online Status?

The Online Status is indicated by a small green circle next to the username, which lets you know that a user is currently logged in to Techfly Software Solution's website or mobile application. This is useful in receiving quick responses from Sellers when contacting them.

The online user status is visible on various pages, such as the Profile, Conversations, and Package pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to online sellers.

For more information on defining your online status, see Managing Your Account.

 

How do I change my notification settings?

To change the notifications you receive from us, simply go to the Menu section, click on "Settings," scroll down to the Notifications area and enable or disable what you would like to receive from the Techfly Software Solution App. These settings are also reflected on the desktop site by going to your profile picture and clicking on "settings" and then "notifications."

 

Policy & Safety

Never give out your password. Now and again, we may ask for a few things from you, but:

            We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials.

            We will never ask you to email us your password.

            We will never prompt you to log into a site outside of the Techfly Software Solution.com domain, nor to download and install an application.

            If you receive any such message, please never download or run such applications or email attachments, as they are definitely not coming from us.

 

Is my personal information safe?

We care about your privacy. You can read our Privacy Policy here as it is part of our Terms of Service.

 

Do I pay my Seller directly?

Buyers pay Techfly Software Solution for orders in advance. You may not pay Sellers directly using any method other than ordering through the Techfly Software Solution order page. In case you have been asked to use an alternative payment method, please report it immediately.

 

 

Payments and orders

How do I buy Packages using the App?

To purchase a Package, simply click on the green "Continue" button on the Package page. Adding Package Extras or Ordering Multiples can be done with the "Add Package Extras" and "Extra Quantity" sections on the second page of the checkout process. After you've selected the Extras, click on the "Continue" button again, and you will be redirected to the payment page to complete the purchase with your preferred payment method, or if you have Single Click Payments enabled, the order will be created instantly.

 

What are Package Extras and Package multiples?

Package Extras are additional services offered on top of the seller's Package for an additional price defined by the seller. Buyers can also purchase additional quantities of the seller's Package (defined as "Multiples").

 

Note: Increasing the quantity of the Package will not modify the delivery timeframe; however, the seller might need more time to do so.  We recommend communicating with the seller beforehand, to make sure the order can be delivered as requested within the required time.

 

What are my payment options on the App?

Currently, you can purchase Packages via your PayPal or credit card.  Apple Pay is available if using iOS and Google Pay for Android users. You can enable Single Click payments which takes out the hassle of logging in to your PayPal account or choose to log in to PayPal for each purchase.

 

How do I use a promo code?

If you receive a promotional code, you can apply it during the checkout process.

 

To apply promo codes:

1.           When you find a Package you want to purchase, click Proceed to Order.

2.           Customize your order and click Proceed to Payment.

3.           Before you place your order, in the Summary section, click Enter promo code.

4.           Enter your promo code and click Apply.

5.           When you are finished, click Place Your Order.

Note: Promo codes cannot be applied to an ongoing order.

 

 

How do I leave the seller a tip?

Once an order is marked as complete, buyers have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.

 

There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller's work or just to say "thanks".

 

 

How much can a buyer tip?

            The minimum amount is $5.

            For orders below $25, the tip can be up to $25.

            For orders above $25, the tip can be up to 100% of the price of the order.

Note: These limitations are in place to prevent fraud.

 

Once the buyer clicks tip Now, the tip amount will be deducted from the buyer's Techfly Software Solution balance. If there is no money left in their Techfly Software Solution balance, the buyer will be redirected to the payment page.

 

Why is Techfly Software Solution charging fees when tipping?

Since this will create another transaction, the tip is subject to the Techfly Software Solution service fee.

 

Why was my payment declined?

Payments may be declined for several reasons. If your payment was declined, please review the following:

            Make sure you entered the payment details correctly.

            Check to see that your credit/debit card is valid and not expired.

            Make sure you have available funds on your card.

Generally, the payment source has more information than we do as to why your payment was declined. Therefore, we recommend checking with your bank or PayPal.

 

If you still have issues with your payment, try using a different payment option (i.e., if you are using PayPal, you should consider using your credit card).

 

If you still have issues completing your order, you can contact Customer Support.

 

What is the difference between Techfly Software Solution Balance and Techfly Software Solution Credits?

Your Techfly Software Solution Balance reflects the funds you have in your account. There are three different types of funds that may appear in your Techfly Software Solution Balance.

            Earnings - Any funds you earned from completing orders as a seller. 

            Reimbursements - Any funds that were credited back to your account for canceled orders.

            Previous Reimbursements - Funds that were credited back to your account for orders that were canceled before January 1, 2019. Services and taxes were not included in these reimbursements. Therefore, you will not be charged for these fees again when placing a new order.  

            Techfly Software Solution Credits reflect funds you were rewarded by Techfly Software Solution, such as through the Techfly Software Solution Referral program. You can use Techfly Software Solution Credits only on Techfly Software Solution to buy services. Unlike your Techfly Software Solution Balance, your credits have an expiration date and are non-refundable.

When available, your Techfly Software Solution Credits will be charged first when placing a new order.

 

Can I withdraw money from my Techfly Software Solution account?

You can only withdraw money from your Techfly Software Solution account if you are a seller and have earned revenue through Techfly Software Solution. Revenue earned through Techfly Software Solution is deposited to your sales balance and is available for withdrawal after Techfly Software Solution's clearance period.

 

If you made a purchase as a buyer and received a refund, it will appear in your Techfly Software Solution balance for use on another purchase.

 

Note: If an order is canceled and you are due a refund, the amount of the original order with the service fee will be placed in your Techfly Software Solution balance. For information on using your Techfly Software Solution balance, see How do I use my Techfly Software Solution balance for future purchases.

 

If you would prefer to receive a direct refund, you can request a direct refund here.

 

 

Where is my order?

At times, payments may not immediately create an order. Causes of this issue are related to pre-screening transactions from your payment processor or bank before the funds are released to Techfly Software Solution or if there is a technical issue with the payment processor sending those funds to Techfly Software Solution. 

If this happens, please create a request to our Customer Support team with the following helpful information: 

            Your Paypal transaction ID from your purchase - Paypal payments are usually alphanumeric strings following a hashtag (#123ABC456DEF) - Paypal receipt numbers can be helpful as well.

Note: Transaction IDs are found in your receipt email or, on your PayPal account, look for the "details" of the payment.

            The Package title or Seller name you purchased from

            The total purchase amount

Customer Support can attempt to restore the order with the payment provided, or refund those payments back to the payment provider if you're unable to do so.

 

 

How do I cancel my order?

We encourage you to work things out with your seller to try and settle conflicts between yourselves through the Resolution Center. For more information, see Resolving Issues with an Order.

 

 

Does my refund include the service fee?

Yes, Techfly Software Solution will refund the entire amount of your purchase to your Techfly Software Solution balance.

Note: If you do not want the money refunded to your Techfly Software Solution balance and prefer that the money be reimbursed to your PayPal or credit card, Techfly Software Solution, you can request a refund here.

 

What is Commercial Use?

Commercial Use is when a buyer intends to use the delivered work for anything business-related, intended for profit. License Details.

 

 

Do I own what is delivered to me?

Ownership and limitations: Unless clearly stated otherwise in the Package description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Package. For more information on ownership of materials, please see our Terms of Service "Ownership" section.

 

 

How do I download attachments and files?

When receiving messages, you have the option to download the attached files. Also, when accepting deliveries from the seller, you can download the delivered files.

 

If you are experiencing issues with downloading files to your computer, follow these steps:

            Review your browser extensions (i.e., additional features for your web browser).

            Review if you have any firewall or antivirus software that prevents downloads.

            Clear browser cache/cookies (i.e., temporary files in your browser).

            Verify whether or not you have a pop-up blocker enabled. If so, disable it for Techfly Software Solution.com.

Once you've verified the steps, go to your order page and click the file or link provided in the delivery message. 

Note: When you receive your order's delivery, make sure you download the full sized-file.  If you copy the preview thumbnail shown on the order page, the file will have very low quality.

 

 

 

General/Miscellaneous

 

What are milestones?

Milestones is a feature that allows your seller to split up tasks for larger, more complex projects. It's available for orders of over $100.

 

For example, if you order a logo design, your seller may split up your order into three milestones. The first milestone could be three initial concepts, the second milestone could be a draft of your selected logo, and the final delivery completes the final files for the entire order.

 

This allows you to follow the progress of the order and approve the results throughout your project's delivery.

 

 

Why is there a watermark on my delivery?

When a seller delivers your order, you will see a watermark on the image preview. After you accept your delivery, you will be able to download the original image. This is set up to protect the seller's work.

 

 

What if a Seller has activated the Set Availability feature?

Did you find someone who you would love to work with, but you see that they are unavailable? Within a Seller's Profile page and Seller's Package page, you can check the seller's return date, and perform one of the following actions:

1.           Send a Seller a message by clicking the Contact button.                                                           

Note: This option is only available if a seller chooses to allow it.

2.           Click Here to be notified when the seller's time off is over. You will receive an email when the seller is back.

 

What is the difference between the App and the site?

The Techfly Software Solution Mobile App enables customers to browse all the Packages offered on Techfly Software Solution.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.

 

            lookout for creative projects done in collaboration with our community members.

            Our Customer Success Managers: their accounts will have a "name_success" username pattern and will also include the green "Techfly Software Solution Team" tag.

 

Techfly Software Solution